Feedback & Communication

Let's Keep Talking

Questions, ideas, concerns, celebrations, and feedback all matter.

Communication helps us learn, strengthen relationships, solve problems, and better support people, families, caregivers, staff, and our broader community.

Not sure where to start? That’s okay.

We’ll help you find the right path.

What Brings You Here?

I Need Help or Have a Question

Not sure where to start, who to contact, or what comes next? We’ll help you find the right path.

Want to Share Feedback

Tell us what’s working, what could be better, or what you want us to understand.

I Want to Celebrate Someone

Recognize a staff member, share a meaningful moment, or tell us about a great experience.

Something Isn’t Working

Share a concern, complaint, or experience we need to understand. Tell us what happened and what matters to you.

I Need Communication Support

Need translation, accessible information, or another way to communicate? Tell us what would help.

We are committed to treating people with dignity, respect, curiosity, and care.

Need to Report an Urgent Concern?

Please report any of these concerns right away.

If you receive services from Imagine!, notify an Imagine! employee by calling: 720-544-6905 or emailing feedback@imaginecolorado.org

To report directly to Child or Adult Protective Services, call 1-844-CO-4-KIDS (1-844-264-5437).

For emergencies or immediate danger, call 911.

For mental health emergencies, call or text 988 or visit 988Colorado.com

Take the Next Step

Choose the way that works best for you.

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Talk With Someone

Share feedback with a staff member or leader during services, meetings, or another conversation.

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Call

Call 303-665-7789 and we can help connect you with the right person.

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Share Online

Ask a question, share feedback or an idea, tell us something isn’t working, or request follow-up.

Share Feedback

Building Trust Together

What You Can Expect From Us

When you reach out, we will work to:

Listen with respect and curiosity
Take questions and concerns seriously
Seek to understand your experience
Communicate honestly and directly
Protect confidentiality when required
Help identify next steps and work toward solutions when possible
Learn from feedback and use it to improve

What We Ask of One Another

Strong communication is a shared responsibility.

We ask everyone to:

Speak respectfully, even when frustrated
Share concerns directly when possible
Focus on the experience, issue, and impact
Make room for conversation and clarification
Be open to different perspectives
Share what you hope will happen next, when possible
Share appreciation and positive experiences, too

Communication Should Work for You

People communicate and access information in different ways. Tell us what would help you participate, understand information, or share what’s important to you.

We can help with:

Translation or interpreter support
Plain-language or accessible information
Alternative ways to communicate
Support from a trusted person or advocate
Different ways to ask questions or share feedback

Tell us what you need. We’ll work with you to find a way forward.