News and notes from Imagine! and the Imagine! Foundation.
Imagine! Family Support Services Program Update
Jul-26-2021
Services
This week we are joined by Claire Gritton as she shares an update on the Imagine! Family Support Services Program.
This month, we have been working hard to support our families in our annual Most In Need assessment. While we are still determining our grant amounts, we wanted to make sure that we were getting ahead in communication with families. The assessment scoring process is quite involved, but even after our deadline last week, we had received over 400 back and more continue to come in! This is giving us a good idea of how many individuals need to be funded, and what the dollar amount should be for our Low, Moderate and High MIN scores. Thank you to our Business Support team for their hard work receiving and processing!
In addition, with our reminder e-mails, the navigators are getting an incredibly high volume of calls/e-mails to ensure families are getting them in. The navigators work hard every day to provide the families with this information and work alongside the rest of the team to provide the best customer service.
Next month, we will start our receipt verification process. In Family Support, providing receipts at the end of FY is a requirement in order to be grant eligible for the next year. This will take work from all members of our team to sort and organize over 350 families receipts, then pass them to the navigators to confirm the family has received them. The Family Support team is constantly making sure we are not only providing the best customer service, but also following all State requirements met before the end of the year.
As always, it is apparent how passionate our whole team is to provide the best services for our families and we look forward to the new fiscal year!
